Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.56

4.6 Rating 332 Reviews

88 %

of reviewers recommend Superior Seating

4.6

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 2nd May 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chairs themselves are great! They look great and are very durable. However, the delivery broker you used was a abysmal. We paid for extra employees to be on hand for the delivery. They called to give us a time frame, but then on the day of delivery, they called to say the driver had broken down and it would be a few hours. They promised to call back with updates—but they never did. I had to call them, and when I told them I couldn't keep employees here after 2pm for a delivery that was supposed to arrive between 9am-11am, the representative just scoffed and said they'd call me back. They never did, and the driver never showed up. The next day, they finally called around 11am. So, I had to bring in more staff again to unload the chairs. The broker said he'd be there in a few hours and would call me to follow up. Guess what? He never called. The driver finally showed up at 1:50pm, which meant I paid for staff to sit around all day waiting. It was incredibly inconvenient and ended up costing me way more than I had planned.”

Helpful Report

Posted 2 months ago

Thanks for sharing your experience. While we don’t have direct control over the independent shipping companies we work with, we understand how frustrating delays and poor communication can be. We’ll be addressing this with them to help prevent similar issues in the future. We appreciate your patience, and we’re glad to hear you’re happy with our chairs. We hope they serve you well for years to come. If there’s anything else we can do, feel free to reach out.

Posted 2 months ago

“The ordering process was five star. The shipping process was three star!”

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Posted 5 months ago

Thank you for your feedback! We’re glad to hear the ordering process met your expectations. We’ll take note of your comments on shipping and work to improve moving forward.

Posted 5 months ago

“My last order was delayed and not started until I followed up a few times and the normally quick response was not the same - hopefully that was a one time glitch as service and response are normally very good.”

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Posted 6 months ago

“Timeline for delivery was delayed for no reason.”

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Posted 7 months ago

We apologize for the delay in your delivery. We work with several third-party freight contractors to ensure a broad delivery network, but this can sometimes lead to unforeseen delays beyond our control. While we strive to partner with reliable carriers, delivery timelines may occasionally be affected by factors on their end. Thank you for your understanding, and please feel free to reach out if you need further assistance.

Posted 6 months ago

“Frustrating the shipping cost went up after the initial transaction was complete.”

Helpful Report

Posted 8 months ago

Dear Justin, Thank you for taking the time to submit your review. We take each review seriously and would like to respond for the benefit of our online customers. Your order was placed directly online without any one of our sales team's assistance. We had contacted you immediately to let you know that your order of 8 bar stools is under our minimum guideline of $1500 for first time customers - this information is listed on our website. All orders under this minimum are reviewed by our sales managers to see if we can accommodate. The automated freight generated by our system takes into account many factors, including the total order volume, and may be inaccurate for orders under the minimum amount. After having a phone conversation with you, we agreed to make an exception as we would normally do to accommodate either our returning customers or small business owners and you had agreed to pay the additional freight required to process your order. We shipped your order within a week of your request and we hope you enjoy your new furniture. Regards, Superior Seating Sales

Posted 8 months ago

“Delivery was much later than promised when ordered.”

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Posted 9 months ago

“Not a great overall experience. Paid for and was sold an item that was discontinued but wasn’t made aware until after the purchase. Was told to call back to confirm delivery eta, when I called back the other office person said my order was still being processed and that I’d get a call back. Never got a call back and order showed up the following day. Seemingly ALOT of miscommunication within the company, not what I expected for the $$$.”

Helpful Report

Posted 9 months ago

Dear Matthew, Thank you for taking the time to write your review. Your order was placed on July 19, and after processing your order, we contacted you on July 23rd to let you know that one of the table sizes you ordered was not available. We are in the process of discontinuing the color of the table you ordered and did not have enough in this particular size to fill your order. You decided to switch to a different color table and the order was shipped as confirmed by our sales representative on the phone. You then received a phone call on August 1 informing you that your order is getting ready to ship and you confirmed you are ready to receive your order. On August 6 you received an email informing you that your order shipped, providing you with the tracking information. As you see from the above recap of your order details, we take quite a bit of time to make sure the customer is well informed and provide necessary information in a timely manner. All phone calls and emails are documented and stored for future reference. We hope you enjoy your new furniture.

Posted 9 months ago

“General site not super user fieindly”

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Posted 10 months ago

“Delivery proved to be challenging as product was for condominium complex with no specific personnel on property to receive. Therefore call to management to narrow the three hour window to at least 20 minutes was asked on two occasions and not done costing the association additional shipping.”

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Posted 10 months ago

Hi, Nancy Thank you for your review. We go through a meticulous process of scheduling our deliveries. You were given a 3 hour window for delivery. Our driver waited 30 minutes for someone to come and accept the order. He was forced to leave the premises without unloading the order as the person responsible for receiving the order was not available. Unfortunately, in these situations, a re-delivery charge occurs. Thank you, Jane

Posted 10 months ago

“The product received is high quality. The communication regarding order status was non-existent, and the order was delivered 3 months after ordering vs. the 5 weeks I was told.”

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Posted 11 months ago

“Seats are great. Can't complain. Just be ready to wait if you go to pick up. And if you want to return seats that aren't even used, be ready not to be able to. Seems like you can't return chairs that are sitting in the warehouse. Even when they say they are custom ordered and can't be returned, I watched them pull my chairs from the warehouse to fullfill my order and they did nothing "custom" to make them non-returnable.”

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Posted 1 year ago

Dear Steven, Thank you for your review. You have purchased 11 metal bar stools, of which 8 required a wood seat. The wood seats are “custom assembled” and can not be just pulled from the warehouse, as you described. The pick up location is our production factory and not a retail store – wait times are expected. Just so that its beneficial to customers that take the time to read our reviews, the minimum order is $1500 and custom orders are not subject to returns. All this information and much more, can be found in our FAQ’s.

Posted 1 year ago

“Need a lift gate truck your delivery method is non customer friendly. When spending $25000 a little service would be nice”

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Posted 1 year ago

“Still havent heard back from them on 4 incorrect chairs.”

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Posted 1 year ago

Hey Terry, we apologize for the mix-up and the delay in communication. It’s important to us to get this sorted for you. Please reach out directly to our customer support at your earliest convenience, and we'll make sure to address the issue with the incorrect chairs promptly. Your satisfaction is our priority. Thank you for your patience

Posted 1 year ago

“This would be a 5 out of 5 except two things: 1. Communication about production status and shipping was sub-par. I had to call repeatedly to get updates on timeline, and most of them ended up being inaccurate. 2. There were a number of minor issues with the products themselves (which were otherwise awesome!). A. There were slight variations in chair leg lengths (which ostensibly they attempted to fix by trimming legs); and, B. The tabletop surfaces themselves had some blemishes that caused the paint to chip when rubbed with something as soft as a fingernail.”

Helpful Report

Posted 3 years ago

Dear Joshua, Thank you for taking the time to submit your review We thrive to provide our customers with a timely and satisfactory responses regarding the order progress. It looks like we have exchanged a number of emails to help you through the ordering process and in the end, there was a slight delay in getting your order out. We are, of course, doing our best in the current environment, to get the orders out as quickly as possible. With respect to the product, we will be in touch with you to gather more information about the issues you described. Thanks again for your business.

Posted 3 years ago

“I liked the barstools I bought and the quality was very good. The freight charge however is a little ridiculous. Bought 24 chairs, freight $595. Bought 20 more and the freight was…….you guessed it $595. Part of the problem is the online weight for these is 30 lbs when all the others are 15-18 lbs. When the chairs were delivered they weighed about 17 lbs. And maybe your standard freight charge is $595. I should have just ordered them in one shipment and saved $595. 🤷‍♂️”

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Posted 3 years ago

“Chair was fine. Delivery was abhorrent. The driver could not have been any ruder. Very unpleasant and demeaning.”

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Posted 4 years ago

Superior Seating is rated 4.6 based on 332 reviews