Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.56

4.6 Rating 332 Reviews

88 %

of reviewers recommend Superior Seating

4.6

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 2nd May 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no way of rating until the chairs arrive - they are sitting in another city waiting for a bigger load to bring to our rural town. The seat material color samples arrived as promised. The delivery method is unusual - tailgate only. I am 72 years old and not sure why the delivery man can't at least set the boxes on ground. Seems out of alignment with a good service. And the terms did not allow for damage during shipment to be taken care of by shipper??”

Helpful Report

Posted 7 months ago

Dear Hedi. Thank you for your review. You placed your order on 10/1 for custom bar stools - the order was promptly shipped on 10/16. The delivery method is not unusual - commercial furniture is shipped via commercial trucks and/or trailers, as explained in our shipping policy. We provide all of our customers an option to request a LIFT GATE which lowers the pallet from the truck to the ground. This option is explicitly listed as a choice for an extra charge. As you mentioned, you are located in a rural area and, thus, it takes time to arrange logistics to get to you for the last mile leg of your delivery. ESTES is a reputable delivery company which indicated on their portal that your delivery will be made around 10/30. We do hope you enjoy your furniture. Regards, Superior Seating Sales

Posted 7 months ago

“Communication was severely lacking. Only heard from u for a review after the order shipped but got no communication as to how to track or when shipment was arriving. Still waiting to see how stools look. Will give review if you like once I get the product.”

Helpful Report

Posted 8 months ago

HI, Susan Thanks for taking the time to write this review. The order was placed online on August 10th. We do not see any previous communication with our sales team via a quote request nor other channels so it was a direct online order. The order was for CUSTOM fully upholstered bar stools. We shipped the order on August 28 and provided you the shipping details via email, similar communication as your order confirmation. The email contained the shipping details, including the shipper, date of shipment and tracking number. In addition, when you contacted us via email on August 21 for an update, we responded the same day, indicating that your order would be shipping in the next couple of weeks and that our custom orders have a 3-4 week lead time. We always welcome reviews from our customers that help us improve our customers’ experience. However, we felt that this review left out some important, factual information which may be helpful to other potential customers.

Posted 8 months ago

“we have not received order yet”

Helpful Report

Posted 10 months ago

“The shipment of chairs arrived with 2 hours warning on Saturday night, 4/11/24, on a semi. No lift gate and nowhere to park the rig. No tracking # was ever sent and no choice but to accept the delivery. As a result we off loaded the chairs and put them in storage until we can properly unpack them, inspect them, and put them in the restaurant. Very disappointed in lack of communication from carrier and makes me question if I will order from you again. I received emails from Superior stating that a tracking # would be issued. The driver helped us unload the chairs and he saved the day.”

Helpful Report

Posted 1 year ago

Dear Barry Thank you for your review. We are sorry to hear that your experience was less than satisfactory. On May 2 we contacted you via phone to let you know our truck is getting ready to leave our NJ warehouse.. On May 8, you received an email from us saying that your order shipped via TQL – direct tractor trailer. Your freight rate per your quote and order was tailgate delivery and no Lift Gate was requested. Tractor trailers do not have Lift gates. The 30 bar stools were shrink wrapped in bundles of 2 (15 bundles) for ease of unloading. Normally, the dispatcher from TQL and or the driver would contact the customer to coordinate delivery time frame – We are sorry if that did not happen and the trailer just showed up on Saturday night. Hope you enjoy your product. Thank you Superior Seating Team

Posted 1 year ago

“We were told the chairs would ship out (already weeks late) and they never did, told again they would ship then still another week went by until we finally received a tracking number and few days later they arrived. Paid for and ordered end of January, arrived April 15 ish..”

Helpful Report

Posted 1 year ago

“My sales contact, Candie, was very quick to respond to emails. I however was very frrustrated by the lack of communication regarding the shipping date, and keeping the 2-3 week arrival time that was promised for a restaurant opening.”

Helpful Report

Posted 1 year ago

We're glad to hear that Candie was responsive to your needs, and we sincerely apologize for any frustration caused by the shipping communication. Timely delivery, especially for critical openings, is a priority, and we regret any inconvenience this may have caused. We'll take steps to ensure clearer communication in the future. Your feedback is invaluable for improving our service. Thank you for bringing this to our attention.

Posted 1 year ago

“Booths we ordered are good quality. Delivery/receipt of shipment was terrible.”

Superior Seating 2 star review on 1st February 2024

Helpful Report

Posted 1 year ago

Thank you for sharing your thoughts on the quality of the booths and for bringing the delivery issue to our attention. We're pleased to know the product lived up to your expectations. Regarding the delivery service, we apologize for any inconvenience caused. It's important to note that our delivery process involves third-party carriers, which sometimes leads to challenges beyond our direct control. Rest assured, we are actively seeking ways to enhance our delivery services to prevent such issues in the future. Your feedback is crucial in guiding these improvements. We value your understanding and patience as we work on these enhancements.

Posted 1 year ago

Superior Seating is rated 4.6 based on 332 reviews