Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.56

4.6 Rating 461 Reviews

87 %

of reviewers recommend Superior Seating

4.6

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 2nd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Time to get chairs was 12 weeks Wish it would have been sooner”

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Posted 1 month ago

“multiple calls no returned calls for updates. reponses days later on email requests during the business week. the whole order was based on conversations first few days of June to receive by 4th of July its the 13th still no chairs. wish i would have gone a different route.”

Helpful Report

Posted 1 month ago

Dear Tony Thank you for taking the time to post your review. We have reviewed your order information and the timeline and would like to clarify the situation. You placed your order on June 5 via direct checkout (i.e. without submitting a quote request). When you followed up with us on June 29 for the first time since placing the order, we promptly notified you that fully upholstered products take a minimum of 4 weeks to manufacture. You let us know then that you needed the stools by 7/4, an important detail that was not specififed at the time of order. As the July 4th holiday weekend approached, we let you know that we will do our best. The order is out for delivery today (8/13). Generally, when placing orders, we would need to know what our customers' need by date is. If there is no guarantee to meet this date, we inform our clients right away. Since your order was placed without any Need By date, we proceeded to production with our normal lead times. It is essential that we have an understanding of your expectations at the time of the order, and NOT 3 weeks after it was placed with 4 days prior to when you need it by. We hope you are enjoying our product! Best, Superior Seating Sales

Posted 1 month ago

“I purchased several of the gladiator 825 bar stools and when I tell you that these are the most comfortable stools I’ve sat on, I mean it. I could sit for hours on them. I was originally told that the stools would be on back order and wouldn’t receive for 12 weeks but was happily surprised to have them show up in about 3 weeks total from purchase to delivery. Well done team!”

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Posted 1 month ago

“So many upholstery choices to fit every design. Lots of options in terms of colors, textures, looks.”

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Posted 1 month ago

“This is our third order with Superior Seating, and the quality of the product has consistently been excellent. Unfortunately, the customer service has not matched the quality of the furniture. Our most recent order took much longer than expected to arrive, and throughout the process there was very little communication or proactive follow-up. What was most disappointing was the lack of empathy and ownership regarding the delays. As a small business owner, I understand that supply chain issues and delays can happen. What makes the difference is clear communication and a commitment to keeping customers informed. I expected a much higher level of service, especially as a repeat customer.”

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Posted 1 month ago

“Very convenient ! Had items in stock !”

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Posted 2 months ago

“I am very pleased with the overall experience. The shipping was quick. The quality of the stools is great.”

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Posted 2 months ago

“We love our new bar stools. Well made/sturdy.”

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Posted 2 months ago

“The table and chairs we ordered are great, sturdy and easy to assemble when they arrived. The communication with the team during the whole order process was great.”

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Posted 2 months ago

“This is the second time that we purchase a table base (3) from SUPERIOR SEATING. Service, qualiry and price are excellent. We are very interested in purchasing a "rustic" walnut table (36 x 72") but would like to see one in the show room before buying it. Rafael García.”

Helpful Report

Posted 2 months ago

“The furniture is exceptional—beautifully designed, solidly built, and absolutely worth wanting. Unfortunately, everything required to actually receive it is a breakdown in basic customer service 101 and common sense. Communication with Rubi is infuriating. Cold, condescending and should not be in a role that allows her to interact with humans. She got caught trying to impersonate me and lying to the dispatcher. There’s no ownership—just frustration. What’s most disappointing is the complete absence of empathy and process discipline. I wasn't treated like a person—just a ticket to close. Common courtesy is nowhere to be found. The result is a paradox: a company capable of producing beautiful furniture but delivering an experience so disjointed and indifferent, it overshadows the product itself. Great furniture. Unacceptably bad experience. I will never purchase anything from them again and will actively ensure no one I know does as well.”

Helpful Report

Posted 2 months ago

Hello Robin, Thank you for your feedback. We value honest, constructive reviews and take concerns seriously, so we wanted to clarify the facts and offer our perspective. Prior to shipping, we follow a standard procedure of contacting clients to confirm delivery details and ensure someone will be available to receive the order. On 6/9/26 we received an email from you with a new shipping address, which we updated and confirmed on our routing. After the order had already shipped, we were notified of a second address change to Public Storage in Michigan. That location was approximately 2.5 hours from the previously confirmed address and was not on the driver’s scheduled route. Our team attempted to reach you by phone multiple times and followed up by email to explain we could not reroute the truck. Despite those efforts, the driver proceeded to the Public Storage location on 6/11 and, after roughly 1.5 hours, was able to locate someone to accept the delivery on your behalf. The delivery was completed and the driver obtained a signed bill of lading. This was your first order with us, and we pride ourselves on professional, reliable service—reflected by thousands of repeat customers. We aim to be transparent and diligent in our processes and do not act on last-minute, high-risk routing requests that jeopardize delivery integrity. We’re happy to provide supporting correspondence regarding the timeline and communications if you’d like to review them. We also hope your client is pleased with the banquette you complimented, and we wish you success with your future projects. Sincerely, Superior Seating Team

Posted 2 months ago

“Jane is absolutely a ROCK STAR!!!!! She has been the best rep I have ever worked with. Great people skills, professional, above and beyond!! Thank you Thank you Thank you!!”

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Posted 2 months ago

“Two of my chairs that I received had loose legs on them.”

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Posted 3 months ago

“Super helpful customer service agent when I called to square away some questions. Delivery was seamleass and quick. Will definitely order again!”

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Posted 3 months ago

“Chairs are very comfortable at a good price point.”

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Posted 3 months ago

“I recently purchased 12 of the black metal crossback chairs from Superior Seating. I love them. They match perfectly as planned with my farmhouse table. I now have plenty of seating for the growing family. The metal is durable and also washable. The are very comfortable as well with a nice curve on top that fits to any person's back. When one chair arrived not perfect, I worked with both Candy and Beth who helped me by replacing that chair with one that is as perfect as all the others. I would recommend Superior Seating to anyone who is shopping for durable quality chairs from a company who has great customer service.”

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Posted 3 months ago

“The chairs arrived much earlier than the estimated time. They came packed nicely and they are extremely comfortable chairs.”

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Posted 3 months ago

“Flawless execution”

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Posted 3 months ago

“Superior seating was great to work with.”

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Posted 3 months ago

“I made a mistake and Bought the Wrong Table base....I called they went out of their way to help me get the New base. I know that this should be the Norm but often it is NOT.... I do really apprecaited it and the Effort and results saved me time, money and frustration. She saved the day. thank you and I would buy from them again in the future. Peter”

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Posted 3 months ago

Superior Seating is rated 4.6 based on 461 reviews