Would give 0 if I could.... They charged me £35 subscription which gives me the ability to contact their tutors. I thought it was for the lesson! The payment interface was confusing and even asked me to choose a day for the lesson.. this made me think I'm paying for the lesson. The tutor and I got in contact and after speaking I felt like I did not want to proceed with him. Since I paid already, I thought I would just give it a shot anyway... Once I found out from the tutor that I had to fork out additional fees for the class, I proceed to cancel the lesson. The tutor requested for a cancellation charge. I asked for a refund from Superprof as I was not going to proceed with any tutoring services on Superprof (so dissatisfied with the service already) and requested for it to be paid to the tutor for his inconvenience but they were unwilling to even compensate their tutors.... Misleading, confusing business model, I would avoid!