Absolutely shocking customer service from two team members and manager. High value parcel (£300+) falsely claimed to have been delivered by DHL and Gymshark refuse to look into the matter despite no authorisation to leave the parcel in a safe place being made (I have evidence to prove I did not receive a phone call or make any changes online) and the DHL delivery driver taking a photo of my door FIVE days after delivery as 'proof' (this has been proven as having been taken 5 days later by another parcel delivered later in the week being in the shot!). Cannot believe that Gymshark refuse to listen to these concerns and are happier that a customer does not receive their parcel than simply going back to DHL and putting my queries to them. Robotic copy & paste answers and zero 'support'.