I have only given this company 1 star as it wouldnt let me leave no stars. Customer service levels of incompetence are amazing !!!! I received a 3m x 3m gazebo from this company in February. All 4 legs where dinted / damaged / scratched and the retractable cover has holes in it. I sent detailed pictures and an explanation. Since then I have had apologies, a date for a new gazebo arriving and its all been twoddle. Last week the customer service team contacted me to ask "What was the damage again please?" Thats nearly 3 months after my original complaint. Last contact from Tricia was - "we'll let you know when the parts come back into stock" - I dont believe a word of it !!! Next stop trading standards - Do not touch this company. If anyone from Swagger reads this then please read the email trail with Tricia and tell me why wouldn't I contact trading standards?