Kemp Mathis LTD Reviews

Name: Kemp Mathis LTD
Rating: 4.68

4.7 Rating 935 Reviews

93 %

of reviewers recommend Kemp Mathis LTD

Company Reviews

Questions

Metrics

4.7

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

kempmathis@org.co.uk

Location:

8 Claps Lane
E6 6LG

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Kemp Mathis LTD 4 star review on 22nd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a corner rattan set and I’m so very pleased I waited it amazing just what I wanted and excellent quality the delivery team were exceptional very polite and helpful well done”

Helpful Report

Posted 3 years ago

“We purchased a gazebo from Swagger in Feb 21 and enjoyed this in our garden last summer. We put the cover away in storage in the winter months and have always taken it down in high winds. We have gone to assemble it this year to find the cover has become brittle and ripped. I have contacted swagger multiple times and they ignore my emails and have said the manufacturer will not provide a replacement free of charge as out of 1 year warranty, even though this was only used for one season. I have also asked for a price to replace the cover and I’ve had no response. We are very disappointed at wasting £500 and would not recommend this company!”

Helpful Report

Posted 2 years ago

“Never place an order with this company. We placed an order in April only to be told in a generic email that our order could not be fulfilled and to seek a refund by a section 75 claim which will mean no refund for at least 120 days. Phone calls and emails produce no response, AVOID AVOID, AVOID”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave a review. As previously advised via email, the company has recently changed ownership, which means that some orders were affected due to a change of suppliers. All customers have been informed, and where necessary refunds have been issued. Many Thanks

Posted 2 years ago

“We are still waiting for our furniture we ordered on 25/04/22 which said it would be delivered in 5-10 days. We were told it was with the warehouse ready for delivery on 8/05/22 but when we called to ask where it was they said they don't know they will need to contact their supplier. They quote fast delivery on their website but this is far from the truth and we were not once contacted to be informed of the delay or an apology we have to call them which they are really difficult to get hold off. We are still waiting for an update on our order.”

Helpful Report

Posted 2 years ago

“High quality furniture. Good experience and we are satisfied with our decision.”

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Posted 2 years ago

“Great furniture for Summerhouse, I am very happy with my purchase. Staff made the process easy since the order was placed. Highly recommended for any furniture.”

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Posted 2 years ago

“Entirely happy with both the product and the service we received - professional business.”

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Posted 2 years ago

“Having to leave another review as this seems to be the only way this company will respond to customers. Despite replying to my below review I have not had confirmation of my refund and certainly no update on the order I made in February for over £5500. Please think twice before using this company.”

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Posted 2 years ago

“I looked for outdoor furniture that matched our existing cast aluminium benches. Visiting your website got what I needed. Highly recommended”

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Posted 2 years ago

“The delivery drivers were great and nothing too much trouble. Everything arrived very well protected and there was no damage or problems. High quality of the items”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY! I ordered garden furniture and paid in full at the end of March with an indicated delivery of mis April. This has still not been delivered and I'm being fobbed off with the comment 'It's being processed'. I have now been trying to get a refund so I can order elsewhere but seem to be only getting an answering service and no response to emails. Terrible customer service!”

Helpful Report

Posted 2 years ago

“Well made, just as seen in the website. Got in sooner than expected during these strange times. Pleased with the deal of SwaggerHome”

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Posted 2 years ago

“Communication regarding the delivery was great. A fair price for a product on super fast delivery.”

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Posted 2 years ago

“I spent £1,850 back at the end of March and have had no communication from Swagger Home furnishings. I have called then on numerous occasions but the phone line goes to an answering service who tell you they will pass on your query to customer services. I have yet to have a call back from customer services. I have been out of pocket for 6 weeks now when I was initially told my garden set would be delivered mid April. All I want is my money back but due to the lack of response will have to escalate this. Extremely disappointed!”

Helpful Report

Posted 2 years ago

“Great furniture would definitely be recommended. The product is superb. I did not check the items when delivered as table large and boxed up; chairs seem ok on a first visual. Delivered on time as promised. Looks great.Thanks SwaggerHome”

Helpful Report

Posted 2 years ago

“The dininig Table Set is arrived and placed without a scratch. Service was good and delivery went according to plan. Fast pace delivery by two extremely polite and helpful men.”

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Posted 2 years ago

“Product as expected. Good value for money. Lots of color combinations. Very comfortable and easy to set up. Would not hesitate to recommend SwaggerHome Furnishings”

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Posted 2 years ago

“Beautiful balcony sets in reasonable range.Very Nice quality, worth the money. Hustle free ordering process.”

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Posted 2 years ago

“Superb customer service and delivery procedure. Chairs and tables were very well protected to avoid being damaged in transit. Durable products!”

Helpful Report

Posted 2 years ago

“Great customer service in the Swagger Home Furnishings . Polite, receptive and proactive. Will definitely be going back!”

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Posted 2 years ago

“I was interested in buying Maze Rattan garden furniture and wanted to know more about the products as it was a sizeable investment . Tried the "we are here 24/7" only to be told by their receptionist that i'll take a message and the department with get back to within 24-48 hours. How can it take so long for a return call especially as they give the impression of strong customer service (note they are rated 3.3 out of 5). I'm just not convinced with this company and will look elsewhere”

Helpful Report

Posted 2 years ago

Kemp Mathis LTD is rated 4.7 based on 935 reviews