Kemp Mathis LTD Reviews

4.7 Rating 935 Reviews
93 %
of reviewers recommend Kemp Mathis LTD
4.7
Based on 935 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 80%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Kemp Mathis LTD Reviews
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Email:

kempmathis@org.co.uk

Location:

8 Claps Lane
E6 6LG

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Kemp Mathis LTD 4 star review on 22nd February 2022
Rajiv
Kemp Mathis LTD 5 star review on 15th December 2021
Geoff Watkins
Kemp Mathis LTD 5 star review on 18th October 2021
Happy Customer
Kemp Mathis LTD 5 star review on 21st September 2021
Momo
Kemp Mathis LTD 5 star review on 9th September 2021
Heather
Kemp Mathis LTD 5 star review on 3rd July 2021
Louise Edwards
Kemp Mathis LTD 5 star review on 3rd July 2021
Louise Edwards
56
Anonymous
Anonymous  // 01/01/2019
Average service ! Delivered a firepit table 3 months late. Firepit has never worked and refuse to replace or repair the table. £3500+ item. The threat of legal proceedings used to finally get resolution after much time wasted.
Helpful Report
Posted 1 year ago
My goods were meant to arrive this week [latest 20th April]. As it's a garden table and chairs I called the company because I needed to check the delivery date to ensure I would be in when it arrived. Each time I was told someone would get back to me but they never did [I called 3 times]. Today I called again only to be told that my items would not be arriving until 6th June and delivery would not be for another 10 to 14 days after that date. in other words 2 months later than they had originally promised. I am very disappointed indeed. I will update this review when the goods finally arrive and I see if the quality is as good as it looks. Lets hope they stick to this deadline :-)
Helpful Report
Posted 2 years ago
Having been told delivery would be 2nd April, I have emailed to check on delivery and have now been told 2nd of August. Not good customer service. I have spent a lot of money on this garden furniture. Company should have been honest up front so I could have bought somewhere else.
Helpful Report
Posted 3 years ago
Hello Christine, Sorry to hear you are having issues, Unfortunately, there are delays across the board at the moment with incoming stock due to a range of factors, there is currently a shortage of shipping containers, the ongoing Pandemic crisis, and issues at the Suez canal you may have seen this on the news. If not please read this article which explains the issue very well - https://www.vox.com/the-goods/2021/4/2/22364278/suez-canal-ship-effects-ever-given-supply-chain On top of this, some shipping companies have pulled out of the UK market altogether due to Brexit. We promote and sell these products on behalf of Maze rattan who is the main manufacturer and supplier of the garden sets, they supply every retailer in the UK. There is no retailer in the UK who could offer delivery of this set before the date Maze rattan have given for arrival,  it all comes from the same place, from the same manufacturer at the same time. This means it doesn't matter who or where you purchased from the arrival time would be exactly the same. Our shipping times on the product page make it very clear that they are estimates only, with a statement that reads - Estimated timelines only, correct at the time of listing but subject to change. please check with a member of the team for the latest up-to-date lead times. We have also made the shipping issues very clear and have updated the shipping news regularly on our shipping information screen. We understand your frustrations however we cannot be held solely responsible for changing arrival dates brought about by a worldwide shipping crisis, nor can we prevent delays of this nature.  Every single retailer in the UK is suffering from the same issues and if you read the article above it is a worldwide issue. Customers are free to cancel their orders at any time should there be delays with preorder dates. I note your order is still active if you would like a refund please get in contact and we will issue it straight away. If you decide to wait for the arrival we will ensure that it is delivered to you as fast as humanely possible. Many Thanks, SHF
Posted 2 years ago
Good quality furniture but unfortunately we have received all the furniture minus ALL the handles and a nightmare trying to get them from this company, after 6 emails back and forth I have now been asked to provide the part numbers for the handles so that the supplier can send them out. I would have thought the manufacturer/supplier would know this as they supplied them.
Helpful Report
Posted 3 years ago
When my garden furniture was delivered the glass was damaged I have emailed and sent pictures to them and they won’t do anything about it. Will not buy from here again!!!!
Helpful Report
Posted 3 years ago
I bought some Maze Living Garden Furniture from Swagger Home Furnishings, unfortunately the wrong chairs were delivered. From start to finish we experienced terrible customer service by Swagger Home Furnishings, to date not once have I received a call back! despite requesting this on numerous occasions. We were informed by swagger customer services that the original chairs we’re currently out of stock and would not be available for the 2020 season. However we contacted Maze living, the manufacturer, directly to be informed that they were in fact in stock and available immediately. I found Maze living the manufacturing to be very helpful & efficient I can honestly say that without their assistance I might still be waiting. Happy with the furniture very good quality but suggest you buy elsewhere.
Helpful Report
Posted 3 years ago
twice delayed dispatch due to product stock avaialbility but not informed me issues assembling and didn;t receive sufficient support when requested assistance
Helpful Report
Posted 4 years ago
Bought table and chairs, within a few weeks the plastic stoppers on the bottom broke on each chair. When I complained new stoppers were sent which were the wrong size - too small so drop out. Then sent a set too large. Hence now scrapes across the wooden floor, not good. Just sell cheap crap from China very poor customer service.
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Posted 4 years ago
The product is amazing love this item but was unhappy with the delivery as i had to chase up all the time for it not to be deliverie the 1st time when they said as it was damaged in transitso had to wait even long and chase them up more for the second attempt at delivery.
Helpful Report
Posted 4 years ago
Bought this https://www.swaggerinc.co.uk/square-freestanding-fire-pit-in-matt-brown.html but in grey. Top rusted despite being under cover. I've sanded it down and purchased a paint to tidy it up, but still looks marked up and untidy :(
Helpful Report
Posted 4 years ago
I waited nearly three weeks for my order before calling to find out how much longer it would be- only to be told that it had been dispatched after 1 week! I hadn't received it, nor had I received a mail to say that it had been dispatched and to look out for the parcel. It turned out that my light fitting had been sent to the wrong courier office and it had been sitting there just waiting for nearly two weeks. If I had not called to find out what was going on I would have still been waiting for it! Very poor customer service that I was the one who had to do the chasing.
Helpful Report
Posted 6 years ago
Kemp Mathis LTD is rated 4.7 based on 935 reviews