I ordered a garden furniture set at a cost of over £3k. The money was taken straight away and I was lead to believe it would be a few weeks wait to receive my item. The indicative delivery date came and went and since then I have been emailing on average once a week to get updates. It's now been two months and I have been repeatedly told the item is ready for despatch and I will be contacted by the courier to arrange a delivery date. This never happens and more weeks pass and now I feel unable to believe what I am told. It has now got to the point where they are not returning my emails and calls and I feel like I have been duped. I just wish I had done my research and listened to all the negative reviews out there of people in exactly the same position. If I don't hear from them in the next few days, I will be taking action against the company unfortunately. I've never experienced such poor customer service before.
1 year ago
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Kemp Mathis LTD has a 4.7 average rating from 935 reviews

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