Extremely disappointed with overall service for following reasons - Delivery later than accepted. Item still not delivered. Placed the order on 2 Oct and was told it will be within 14 days. No delivery received in 14 days. Then excuses by Swagger Inc that all queries were resolved at later date i.e 8 Oct so 14 day time starts from then, which is incorrect as order was placed and confirmation email sent by Swagger Inc same day on 2 Oct that order is accepted Inadequate and incorrect responses to my queries following scheduled late delivery by Swagger Inc - Telephone system is nothing more than a joke as operator takes all information from you and then you dont get a call back but an email after 24 hours worst experience for me as despite repeated emails my bed was not delivered (still not received) on time