I can not fault the item I ordered, it is absolutely beautiful, well made and everything we had hoped for and more! However, this companies customer service is awful! After missing a delivery attempt (as we were unable to alter the date or time) this company charged us an extortionate amount of money to redeliver! The main reason I chose to order from this company is they pride themselves on free delivery! After payment we received a 2nd date and time and once again the link to alter the time was unavailable, contacting the company is useless as every time you have to wait 24hours for a call back, as no one can deal with simple questions and need 24hours to figure out a reply! Sorry but the last time I ordered from yourselves! Feel disappointed a better solution couldn’t have been offered, perhaps your website details should be made clearer