Trustpilot reviews Thanks for your review! Swarovski Add photo Your review is pending.Read more MRS CLARE 1 review GB Rated 1 out of 5 stars Poor customer service, overcharged and refused to refund Poor customer service, overcharged for an item. I purchased an item in store, it wasn't in our local town so specifically travelled to see and purchase the item. The store overcharged me and unfortunalty I did not notice until I returned home. I immediately contacted customer service via email to request the overcharge was refunded only to be told I would have to go back into store as they couldn't do it as it was a store purchase. I provided the receipt and they said I needed to take the item back and have it refunded and then rebuy the product. I advised I wasn't local and petrol/parking costs would cost more than the refund and advised it was a 21st birthday present and therefore this wasn't possible. They said tough luck basically so I requested they forward the email to the store to get them to do the refund. The store didn't contact me and head office were no use at it. I wouldn't purchase from them or visit again juat because of their poor customer services which had an attitude of we don't care now we have your money (and some extra because we overcharge)