Swarovski online store aren’t worthy of one star. I purchased a necklace and paid for expressed 2 day delivery. According to UPs they never picked up for delivery and now there is an investigation to find my shipment. It could take weeks I am told to resolve my issue. I am out of money and no product. I should have read the reviews. It has been downhill since I made the online purchase. I had to initiate communication before my order changed status in the system. Wait times to speak with customer service in excess of 30 mins. Finally chatted via text only to find that they have my money and I have no product. May or may not receive a product. It will take weeks before I learn more. It’s a sham! Avoid online purchasing! DO NOT DO IT! I learned the hard way!