I ordered drum heads. Two of the five I ordered came in warped. The sales representative said that they were going to replace one of them which they never did. He told me he spoke to his superiors and they said, "Yeah sometimes those heads look warped but they're not." I tried putting them on and tuning them and I can't. One side butts up right against the lugs which should never happen, while the opposite side is about 2" from the lugs. I was asked to send them pictures which I did within 10 minutes of the phone call. I never heard back. I could never get the sales representative on the phone again. I called a number designated to customer complaints and/or returning gear to get help. The girl on the phone sent me to another line and I left a detailed message. I never heard back from them either. So I'm out about $56 and have two drumheads that are complete garbage. When the first drum head came in alone it was delivered in a box that look like it took a quarter of the Brazilian rainforest to create. Not only did these guys screw up by sending two garbage drum heads, but they are completely unconscious when it comes to what is happening to the trees on this planet. Who sends a box big enough to put a car tire in it for an 18-in drum head. There was enough plastic bubble wrap in there to choke 10,000 fish. Just gross! I highly recommend that you avoid this company at all cost. They talk about caring about customer relations. I have found all that really means is every two months they call you and try to sell you something. Who does that? We will call you when we want to buy something. I honestly think this company is completely useless and it shows in the representatives that they hire. Use a specialized store not a store that sells many instruments. You'll never get the professional attention and care you should from this company.