“My sales agent is ok but in general it seems like once the sale is made they don’t want to be bothered. I called tech support one day and spoke to a guy named Vinny. He sounded like I had just woke him up and couldn’t gimme clear answers except to refer me back to my sales agent if there were any problems with the guitars I purchased. I spent several thousands dollars on guitars over the past few months. My sales agent is not in the tech department. The technicians are in the technical department. In any event with the amount of money I spent there are several departments that need more customer service training. Sales and tech support being the main 2 in my opinion. Thank you”
“Rahmonn reached out shortly after I placed my order to let me know that one of my items was on back order. He gave me an update the following week and offered to ship my items separately to insure my son has something to open on Christmas morning. He was super friendly and helpful! I will shop here again simply because of how he treated us!”
“Ordered some products then the next day A representative reached out and said they were sold out & products would not be available till January and wanted to know if I still wanted them. I let them know I did. They reached back out two days later saying their was a glitch in the website and I could not have the products for the price I purchased them for. I was fished to their website to buy the products on a sponsored advertisement from Google. False Advertising is Illegal. My Wife has got me gear from these guys for years. I have advised her and she will no longer make purchases through them”
“Thier sales engineers are very helpful and go the extra mile to make sure you get the instrument you want. In my case I wanted a red Les Paul Standard but had specific preferences on the grain and weight. Payton helped dial that in for me.”
“I'm an ex-pro drummer from the '60s and '70s now living out where Jesus lost his shoes, and I'm nowhere near a drum shop. Sweetwater has been tops in all categories. Pricing is competitive, ordering is easy, their stock is huge, and it's easy to get someone on the phone for support. (Try getting ANY support from Roland, for example.) My contact there is Aaron Regenold, and he's been very helpful and accessible. Just today he called to confirm my latest order of drum stuff had shipped. I've used Sweetwater for 12 years and I've never been let down. I don't understand most of the negative reviews. This outfit is the best.”
“Purchased a used Crumar Mojo Classic with 2 year "warranty." Only four gigs later, there's an issue, and just to have it evaluated, I have to ship it at my own expense; no option was given for local evaluation or servicing. Will not be making any more purchases from Sweetwater.”
“After investing with this company I found out that they were scammers please don't invest with them and also stay away from there agency after they had frozen my account I decided to report to authority and then I came across Mrs Bruce Nora who is a recovery agent I got in contact with her and she guided me through the process, within few days, my money was recovered to me in total.
If you where a victim of scam and was unable to make withdraw or your account was blocked get in contact with: b__r__u...c__e__n__o__r__a__254__(A__T)__g__m__a__i__l__.__c__o__m
Or call on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“I switched the Sweetwater because of the pricing and the fast shipping usually within three days but lately shipping has taken far longer than that.. It starts out UPS and they can take up to four days then they handed off to the postal service and that can take up to another four or five days before I get it.. it starts out UPS and they can take up to four days then they handed off to the postal service and that can take up to another four or five days before I get it I would rather pay for shipping and get it in a timely manner than free shipping with the long wait.. I seriously doubt I will order from Sweetwater in the future I’ll probably go back to Amazon..”
“I'm a customer, not frequent, but a customer. I reached out twice to get information about service, once to my sales advisor and once to the general contact, and never got a response. I guess they only care when I put the credit card info into my cart and hit the "buy" button. Dissappointing.”
“Quoted price for product in writing, then ordered products….received sales receipt and price was $100 more…..cancelled order…..customer for over 20 years”
“As musicians, we ask sales reps lots and lots, and sometimes wacky questions. Sweetwater reps are pretty much above average in this area. My guy, Josh Hart is one of the best when it comes to listening and talking the time. Never pushing a sale is one of the best things about him. If you need an answer and if he’s not completely sure of the right answer, he’ll find it and get back to you quickly so you can make the decision.”
“I have complete faith with every drum gear purchase I make with Sweetwater! My rep Austin Childress is VERY knowledgeable, professional with a solution to every aspect of navigating the drum journey! He provides a follow up call with EVERY purchase no matter how big or small the order is. He truly appreciates my business!
The shipping is prompt, with communication on the tracking status.”
“I have had absolutely no issues dealing with Sweetwater. Fast shipping, great pricing and product (7 new heads for my Vintage 1965 Slingerland drum set I will be selling).”
“Bought a harmonica from Sweetwater, and I received a phone call the next day thanking me for my purchase, and asking if there was anything else I needed. The harmonica arrived in a well-packed box complete with a 'thank you' brochure. They also enclosed candy/gum ❤️. I thought that was a sweet-friendly gesture. So now I'm enjoying both my harmonica and candy/gum. Thanks Sweetwater!!!!”
“Aaron wiped my you know what and bent over backwards to help me score a brand new synthesizer. I ordered one through a scam company in NY and should have been more careful, BBB reports were horrible. Anyway after ordering my synth at a much lower price than most stores I was told that the order was back ordered and would be filled 2 to 3 months after my purchase. The other music equipment stores had this in stock for a slightly higher price. I contacted Sweetwater and asked if they could price match and they wanted my information on the product how far the shipping was and the price I was quoted. I told them the truth and they matched the other less than GREAT companies price and were extremely kind and hooked me the f..k up. I will always remember them treating me like a king and giving me a huge break on price and shipping so my old ass can play with a wonderful new toy.
Thank you Aaron and Sweetwater and I will ONLY buy my gear and accessories here until the day I am no longer on the planet.”
“Sales people and really don't know what they make out to know.
Also they try to be your buddy which is really annoying
I just want to order something and get it in reasonable time
remember there are other places even local to buy equipment!!!
I have enough friends already and I don't need a follow upon an order especially if its less than 25 dollars.......thats just wasting my time and company time!!
Ill have to think twice before ordering from Sweetwater again!!!!!”
