Sweetwater.com inc Reviews

"Brandon was informative and knowledgeable in helping me with my purchase. He sent me pictures of my guitar before shipping. I am so thrilled with my new guitar and I will definitely be a repeat customer."

"I\u2019m a seventy year old Sweetwaterhead and have bought four GREAT guitars over the years from them with only two different sales associates in all those many years! They have given me the best sales and service that I have ever received in my musical journey and life. Let them help you fulfill your dreams too."

"I\u2019m a seventy year old Sweetwaterhead and have bought four GREAT guitars over the years from them with only two different sales associates in all those many years! They have given me the best sales and service that I have ever received in my musical journey and life. Let them help you fulfill your dreams too."

"Literally never buying from here again. I believed it to be reputable, but I take back that statement. I ordered a Kala Uke and that same night realized that it was not a concert uke (the one I actually wanted) and when I go to cancel order, my order doesn\u2019t show up! I can\u2019t cancel it. I can\u2019t call because I ordered on a Saturday night and they\u2019re closed, but the website says I have 24 hours to cancel, so I don\u2019t freak out. The next day at 9 am on the dot I call, they tell me they shipped it out within an hour of me ordering. I tell him what I read and he tells me he doesn\u2019t know what website I got that from. I ask if there is anything I can do, he says they can\u2019t send it back and if I get a return, I\u2019ll be paying for that because \u201cwe have to make money somehow\u201d (yes, this guy literally said that) No grace period for a fault on THEIR website. It takes a week but it gets here. The ukulele breaks straight out of the box. I\u2019m so over it. I call the store to see if I can get a return started, and some dude with a New York accent basically tells me yeah, but I\u2019ll have to pay shipping (I\u2019m cool with that at this point) and asks me if I wanna trade out with something else. I tell him that I was just gonna buy a used concert Uke from Goodwill for the same price, and he has the audacity to try and scare me off, saying I don\u2019t know the quality I\u2019ll get, I\u2019m taking a risk buying it, unlike their stuff which is brand new. After informing him that the Ukulele broke right out of the box, he just said \u201cyeah.\u201d So no, I will not be ordering from Sweetwater again, and I\u2019ll take my chances at Goodwill or even eBay before I ever return."

"Literally never buying from here again. I believed it to be reputable, but I take back that statement. I ordered a Kala Uke and that same night realized that it was not a concert uke (the one I actually wanted) and when I go to cancel order, my order doesn\u2019t show up! I can\u2019t cancel it. I can\u2019t call because I ordered on a Saturday night and they\u2019re closed, but the website says I have 24 hours to cancel, so I don\u2019t freak out. The next day at 9 am on the dot I call, they tell me they shipped it out within an hour of me ordering. I tell him what I read and he tells me he doesn\u2019t know what website I got that from. I ask if there is anything I can do, he says they can\u2019t send it back and if I get a return, I\u2019ll be paying for that because \u201cwe have to make money somehow\u201d (yes, this guy literally said that) No grace period for a fault on THEIR website. It takes a week but it gets here. The ukulele breaks straight out of the box. I\u2019m so over it. I call the store to see if I can get a return started, and some dude with a New York accent basically tells me yeah, but I\u2019ll have to pay shipping (I\u2019m cool with that at this point) and asks me if I wanna trade out with something else. I tell him that I was just gonna buy a used concert Uke from Goodwill for the same price, and he has the audacity to try and scare me off, saying I don\u2019t know the quality I\u2019ll get, I\u2019m taking a risk buying it, unlike their stuff which is brand new. After informing him that the Ukulele broke right out of the box, he just said \u201cyeah.\u201d So no, I will not be ordering from Sweetwater again, and I\u2019ll take my chances at Goodwill or even eBay before I ever return."

"Literally never buying from here again. I believed it to be reputable, but I take back that statement. I ordered a Kala Uke and that same night realized that it was not a concert uke (the one I actually wanted) and when I go to cancel order, my order doesn\u2019t show up! I can\u2019t cancel it. I can\u2019t call because I ordered on a Saturday night and they\u2019re closed, but the website says I have 24 hours to cancel, so I don\u2019t freak out. The next day at 9 am on the dot I call, they tell me they shipped it out within an hour of me ordering. I tell him what I read and he tells me he doesn\u2019t know what website I got that from. I ask if there is anything I can do, he says they can\u2019t send it back and if I get a return, I\u2019ll be paying for that because \u201cwe have to make money somehow\u201d (yes, this guy literally said that) No grace period for a fault on THEIR website. It takes a week but it gets here. The ukulele breaks straight out of the box. I\u2019m so over it. I call the store to see if I can get a return started, and some dude with a New York accent basically tells me yeah, but I\u2019ll have to pay shipping (I\u2019m cool with that at this point) and asks me if I wanna trade out with something else. I tell him that I was just gonna buy a used concert Uke from Goodwill for the same price, and he has the audacity to try and scare me off, saying I don\u2019t know the quality I\u2019ll get, I\u2019m taking a risk buying it, unlike their stuff which is brand new. After informing him that the Ukulele broke right out of the box, he just said \u201cyeah.\u201d So no, I will not be ordering from Sweetwater again, and I\u2019ll take my chances at Goodwill or even eBay before I ever return."

"Literally never buying from here again. I believed it to be reputable, but I take back that statement. I ordered a Kala Uke and that same night realized that it was not a concert uke (the one I actually wanted) and when I go to cancel order, my order doesn\u2019t show up! I can\u2019t cancel it. I can\u2019t call because I ordered on a Saturday night and they\u2019re closed, but the website says I have 24 hours to cancel, so I don\u2019t freak out. The next day at 9 am on the dot I call, they tell me they shipped it out within an hour of me ordering. I tell him what I read and he tells me he doesn\u2019t know what website I got that from. I ask if there is anything I can do, he says they can\u2019t send it back and if I get a return, I\u2019ll be paying for that because \u201cwe have to make money somehow\u201d (yes, this guy literally said that) No grace period for a fault on THEIR website. It takes a week but it gets here. The ukulele breaks straight out of the box. I\u2019m so over it. I call the store to see if I can get a return started, and some dude with a New York accent basically tells me yeah, but I\u2019ll have to pay shipping (I\u2019m cool with that at this point) and asks me if I wanna trade out with something else. I tell him that I was just gonna buy a used concert Uke from Goodwill for the same price, and he has the audacity to try and scare me off, saying I don\u2019t know the quality I\u2019ll get, I\u2019m taking a risk buying it, unlike their stuff which is brand new. After informing him that the Ukulele broke right out of the box, he just said \u201cyeah.\u201d So no, I will not be ordering from Sweetwater again, and I\u2019ll take my chances at Goodwill or even eBay before I ever return."