“Item arrived defective. No response to email. On hold for over 15 minutesafter being transferred. They don't want to handle the issue. They don't take things seriously.”
“Sweetwater has the worst sales reps that don't bother to get back with you, i have tried 3 times this year to purchase a guitar and my sales rep Conner Bowdoin won't get back with me.
There are plenty guitar stores that are more than happy to email or call you back and take your money.
I would not recommend sweetwater.”
“We have recently ordered an acoustic guitar and case, first it was shipped to the wrong address but we received a call assuring us it was being taken care and a handpicked replacement was being shipped out immediately. We finally received the "replacement" shipment which was nothing but an empty case. We have called and waited a few hours without any return call, we have emailed and ... No response. This has been an extremely disappointing and frustrating experience to say the least and at this point we're left to hope someone is going to get back to us. Not what you expect when you spend a significant amount of money to purchase something important to you from a company that is supposed to be reputable with great customer service.”
“Company has no interest in handling a manufacturer warranty claim. Only interested in sending items back to their shop so they can recoup the repair costs. Long time customer who will never buy from them again.”
“I ordered a Marshall 1960AHW cab back in April of 2024. This item has been on my wish list for years so I was psyched to finally have placed the order. Three months later I finally received the cab. To my dismay upon opening the box cabinet had multiple flaws and damages. Cracked back corner, tolex tear on the back, dented front face and additional small tolex tears on front. I contacted Sweetwater immediately. My sales rep convinced me to hang on to the damaged cab while Sweetwater received a replacement one. I was promised I would be getting a replacement. Long story short every month since they keep changing the ETA on when I will finally get a replacement. They blame it on Marshall. To be honest I feel they sold me a b-stock item as new. They have not responded to my last email in regards. Customer service manager handling my case has changed twice since opening case.7 months after I am still waiting on my replacement cab and stuck with a damaged item. Very disappointed with what should have been a dream purchase. If they don’t make this right this will be my last purchase from Sweetwater.”
“I don’t appreciate being put on hold on the phone for 30 minutes just to ask a question about the guitar I purchased. Goodbye Sweet Water hello Musician’s Friend.”
“I had a horrible experience getting speakers. First off, after I ordered, they waited 3 weeks to charge my card... I never heard anything about the order, nothing until a month later. Finally got it delivered, by then I had found other speakers.
The Sales Engineer I dealt with was incredibly rude. Saying he left me a voicemail, to which I had called back and they never responded. I then had to pay to return the speakers.”
“I ordered a guitar rack for my son for Christmas and when it arrived it was filthy and scratched up. I paid for a new rack and I can't believe a company would scam a consumer by sending a used rack yet charging a new rack price. Thank you Sweetwater for ruining my son's Christmas, it's the only thing he received.”
“F-Sweetwater. I Paid $3399.00 for a Gibson Songwriter Acoustic.
Has a defective bridge, per Guitar Center.
Sweetwater say it’s my fault, leaving it in the Gibson Case, with Dehu bags, they sold to me. They say it needed some moisture. Derek Spaulding in Sales.
If you want to get screwed, this is your place. I wouldn’t buy pics from these sorry SOB’s”
“I was looking to buy entry level synthesizer the joke term sales engineer was too busy with coworker clowning with camera total sale probably was going to be under $500 but there’s plenty of companies That’ll take my money”
“For the 2nd time, I placed an order from Sweetwater for a gift for my son (1st time it was for my husband) and have ended up scrambling to purchase the same gift elsewhere due to issues with their processing. I received the order confirmation back right after I placed the order and nothing was amiss. 3 days later I checked to make sure the order was still going to be delivered in time (before Christmas) and my order number doesn’t pull any info up on the website. I emailed, and then (panicked) called the customer service line an hour later. They “have no record of my order.” That’s weird since I replied to the email confirmation I received from Sweetwater 3 days ago. The guy was pretty non-chalant about it. This is my Christmas present for my son, and it wasn’t going to arrive even though they sent me an order confirmation. And this is the 2nd time this has happened to me with Sweetwater. Shame on me for letting it happen twice. Sure, they’re really nice when the order goes as planned but if you really need to know that the order you place will be delivered, you’re better off using another vendor (which I did, and my order will get here 12/23 which is cutting it way closer than I like, thanks to Sweetwater).”
“Ordered some products then the next day A representative reached out and said they were sold out & products would not be available till January and wanted to know if I still wanted them. I let them know I did. They reached back out two days later saying their was a glitch in the website and I could not have the products for the price I purchased them for. I was fished to their website to buy the products on a sponsored advertisement from Google. False Advertising is Illegal. My Wife has got me gear from these guys for years. I have advised her and she will no longer make purchases through them”
“Purchased a used Crumar Mojo Classic with 2 year "warranty." Only four gigs later, there's an issue, and just to have it evaluated, I have to ship it at my own expense; no option was given for local evaluation or servicing. Will not be making any more purchases from Sweetwater.”
“After investing with this company I found out that they were scammers please don't invest with them and also stay away from there agency after they had frozen my account I decided to report to authority and then I came across Mrs Bruce Nora who is a recovery agent I got in contact with her and she guided me through the process, within few days, my money was recovered to me in total.
If you where a victim of scam and was unable to make withdraw or your account was blocked get in contact with: b__r__u...c__e__n__o__r__a__254__(A__T)__g__m__a__i__l__.__c__o__m
Or call on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“Sales people and really don't know what they make out to know.
Also they try to be your buddy which is really annoying
I just want to order something and get it in reasonable time
remember there are other places even local to buy equipment!!!
I have enough friends already and I don't need a follow upon an order especially if its less than 25 dollars.......thats just wasting my time and company time!!
Ill have to think twice before ordering from Sweetwater again!!!!!”
“I have spent thousands of dollars over the years with Sweetwater. Recently they recommended an interface that turned out to have extremely complicated software. They offered about 30minutes of time after which the technician could only partially fix the issue. Now, they refuse to offer any more support for the product. They just lost me as a customer.”
“Do not use this company as they make promise after promise only to drop the ball so many times and then blame shipping however and when you can't get a hold of the original sales engineer their assistants always mess up and then make excuse after excuse and they don't care because as long as they make their commission they are okay with that . The customer service department is about the only ones who actually care but even at that their hands are tied as they have no control over your items you order .”
