Sweetwater.com inc Reviews

"Literally never buying from here again. I believed it to be reputable, but I take back that statement. I ordered a Kala Uke and that same night realized that it was not a concert uke (the one I actually wanted) and when I go to cancel order, my order doesn\u2019t show up! I can\u2019t cancel it. I can\u2019t call because I ordered on a Saturday night and they\u2019re closed, but the website says I have 24 hours to cancel, so I don\u2019t freak out. The next day at 9 am on the dot I call, they tell me they shipped it out within an hour of me ordering. I tell him what I read and he tells me he doesn\u2019t know what website I got that from. I ask if there is anything I can do, he says they can\u2019t send it back and if I get a return, I\u2019ll be paying for that because \u201cwe have to make money somehow\u201d (yes, this guy literally said that) No grace period for a fault on THEIR website. It takes a week but it gets here. The ukulele breaks straight out of the box. I\u2019m so over it. I call the store to see if I can get a return started, and some dude with a New York accent basically tells me yeah, but I\u2019ll have to pay shipping (I\u2019m cool with that at this point) and asks me if I wanna trade out with something else. I tell him that I was just gonna buy a used concert Uke from Goodwill for the same price, and he has the audacity to try and scare me off, saying I don\u2019t know the quality I\u2019ll get, I\u2019m taking a risk buying it, unlike their stuff which is brand new. After informing him that the Ukulele broke right out of the box, he just said \u201cyeah.\u201d So no, I will not be ordering from Sweetwater again, and I\u2019ll take my chances at Goodwill or even eBay before I ever return."

"Literally never buying from here again. I believed it to be reputable, but I take back that statement. I ordered a Kala Uke and that same night realized that it was not a concert uke (the one I actually wanted) and when I go to cancel order, my order doesn\u2019t show up! I can\u2019t cancel it. I can\u2019t call because I ordered on a Saturday night and they\u2019re closed, but the website says I have 24 hours to cancel, so I don\u2019t freak out. The next day at 9 am on the dot I call, they tell me they shipped it out within an hour of me ordering. I tell him what I read and he tells me he doesn\u2019t know what website I got that from. I ask if there is anything I can do, he says they can\u2019t send it back and if I get a return, I\u2019ll be paying for that because \u201cwe have to make money somehow\u201d (yes, this guy literally said that) No grace period for a fault on THEIR website. It takes a week but it gets here. The ukulele breaks straight out of the box. I\u2019m so over it. I call the store to see if I can get a return started, and some dude with a New York accent basically tells me yeah, but I\u2019ll have to pay shipping (I\u2019m cool with that at this point) and asks me if I wanna trade out with something else. I tell him that I was just gonna buy a used concert Uke from Goodwill for the same price, and he has the audacity to try and scare me off, saying I don\u2019t know the quality I\u2019ll get, I\u2019m taking a risk buying it, unlike their stuff which is brand new. After informing him that the Ukulele broke right out of the box, he just said \u201cyeah.\u201d So no, I will not be ordering from Sweetwater again, and I\u2019ll take my chances at Goodwill or even eBay before I ever return."

"Literally never buying from here again. I believed it to be reputable, but I take back that statement. I ordered a Kala Uke and that same night realized that it was not a concert uke (the one I actually wanted) and when I go to cancel order, my order doesn\u2019t show up! I can\u2019t cancel it. I can\u2019t call because I ordered on a Saturday night and they\u2019re closed, but the website says I have 24 hours to cancel, so I don\u2019t freak out. The next day at 9 am on the dot I call, they tell me they shipped it out within an hour of me ordering. I tell him what I read and he tells me he doesn\u2019t know what website I got that from. I ask if there is anything I can do, he says they can\u2019t send it back and if I get a return, I\u2019ll be paying for that because \u201cwe have to make money somehow\u201d (yes, this guy literally said that) No grace period for a fault on THEIR website. It takes a week but it gets here. The ukulele breaks straight out of the box. I\u2019m so over it. I call the store to see if I can get a return started, and some dude with a New York accent basically tells me yeah, but I\u2019ll have to pay shipping (I\u2019m cool with that at this point) and asks me if I wanna trade out with something else. I tell him that I was just gonna buy a used concert Uke from Goodwill for the same price, and he has the audacity to try and scare me off, saying I don\u2019t know the quality I\u2019ll get, I\u2019m taking a risk buying it, unlike their stuff which is brand new. After informing him that the Ukulele broke right out of the box, he just said \u201cyeah.\u201d So no, I will not be ordering from Sweetwater again, and I\u2019ll take my chances at Goodwill or even eBay before I ever return."

"Literally never buying from here again. I believed it to be reputable, but I take back that statement. I ordered a Kala Uke and that same night realized that it was not a concert uke (the one I actually wanted) and when I go to cancel order, my order doesn\u2019t show up! I can\u2019t cancel it. I can\u2019t call because I ordered on a Saturday night and they\u2019re closed, but the website says I have 24 hours to cancel, so I don\u2019t freak out. The next day at 9 am on the dot I call, they tell me they shipped it out within an hour of me ordering. I tell him what I read and he tells me he doesn\u2019t know what website I got that from. I ask if there is anything I can do, he says they can\u2019t send it back and if I get a return, I\u2019ll be paying for that because \u201cwe have to make money somehow\u201d (yes, this guy literally said that) No grace period for a fault on THEIR website. It takes a week but it gets here. The ukulele breaks straight out of the box. I\u2019m so over it. I call the store to see if I can get a return started, and some dude with a New York accent basically tells me yeah, but I\u2019ll have to pay shipping (I\u2019m cool with that at this point) and asks me if I wanna trade out with something else. I tell him that I was just gonna buy a used concert Uke from Goodwill for the same price, and he has the audacity to try and scare me off, saying I don\u2019t know the quality I\u2019ll get, I\u2019m taking a risk buying it, unlike their stuff which is brand new. After informing him that the Ukulele broke right out of the box, he just said \u201cyeah.\u201d So no, I will not be ordering from Sweetwater again, and I\u2019ll take my chances at Goodwill or even eBay before I ever return."

"I ordered brosten creme donuts. Ive never had this issue before. I went threw the drive threw and when I got home this is what I got. It was not hot outside and when I touch it, it's hard frosting. Very disappointed in whoever frosted these."

"Bought a inspired by Gibson hummingbird and I was shocked. This guitar had to be a blemished being sold as new. Had scratches all over the back.... a gap between the fretboard and binding on the 4fret low e string.. also the soundhold toward the top where fretboard attached looked awful.... absolutely wrong they sent a guitar like this to me. Never again will I order from them."

"Bought a inspired by Gibson hummingbird and I was shocked. This guitar had to be a blemished being sold as new. Had scratches all over the back.... a gap between the fretboard and binding on the 4fret low e string.. also the soundhold toward the top where fretboard attached looked awful.... absolutely wrong they sent a guitar like this to me. Never again will I order from them."