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Glenn Allen
I was a drummer in my earlier day with 2 kits total.. life got a hold of me and I sold my last kit in my 20’s. Then 44 years later got tired of drumming on my steering wheel and my desk and decided I was going to by a new kit. I bought a 5 piece birch kit with white birch wrap and the set is beautiful. I’m back to drumming again and 3 months into returning to something I love brown glue starts leaching out of the wrap seam on my 10 inch Tom. I called Sweetwater who told me not to worry, that they would call D Drum and forward pics of the discrepancy. I was told Sweetwaters offers 1 yr warranty and so does DDrum. Few days later I get an email from Sweetwater stating D Drum does not warranty the glue job and neither does Sweetwater. Sweetwater said they would send the Tom to a repair shop At my cost for labor and shipping. I was so happy with the engineers at Sweetwater and their Sales Davy but as far as helping with a true problem in a matter of the first few months they are very disappointing. So bottom line… everyone I bragged to about Sweetwater will now be told not to deal with them at all.
10 months ago
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Sweetwater.com inc has a 3.3 average rating from 142 reviews