I ordered my first new les paul from sweetwater.com and overall the experience was OK. The free shipping was nightmare with fedex. It started out with email saying it had shipped when in fact it had not. It appears sweetwater generates shipping email simply when a lable is created not when the item is actually in the shippers hands. That is on sweetwater. Fedex did take the pony express route getting the guitar to me which was 1 week from placing the order and the outer shipping box appearance made my heart sink when I saw the damage. The guitar was undamaged. After purchasing the guitar I was assigned a sales engineer. This is where sweetwater gets the 3 stars. I am creeped out by this guys picture appearing in each email and every time my search brings up sweetwater on the internet. I feel like I am being cyber stalked every time I go to sweetwater.com and I am forced to deal with this guy?? Now I don't shop there because of this.