Recently purchased my Taylor acoustic/electric guitar. The packaging was precise without a simple blemish. However I noticed when I started practicing something didn't sound right. I notified my sales rep Matt S and he responded immediately. After a few hours my issue was resolved (user error on my part - tuning). I also received an email from another tech named Josh. All I can say is Sweetwater provides excellent customer service! Friendly, responsive, knowledgeable! Second to none! Comforting to know you have an excellent support team along with an excellent product! Thank you Sweetwater.