In a consumer world that thrives on customer service, Sweetwater still manages to stand head and shoulders above the rest. My latest experience is proof positive. On March 2nd, I placed an order for a custom product from Mojo Tone that was expected to be fully subject to the manufacturer's 16 week delivery delay. What I didn't expect was that Matt, with Sweetwater, would check in regularly during the 4 month process with the intention of keeping me apprised of the production and delivery status as well as informed as to my options in case my needs or satifaction was in jeopardy. While one might assume this to be standard proceedure for a rare and/or expensive product, this was a ~$100 guitar pick-up; nothing that would deem a substantial stake by anyone other than myself and my personal appreciation for the product. Nonetheless, Matt checked in with me via text and voice message with a pleasant and extensive explanation regularly during the 4 month wait keeping me comfortable with the status of my order as well as confident that I had options if the need should arrise. Interestingly enough, this is the kind of treatment I've grown to expect from Sweetwater regardless of the nature of my order. But this particular experience is proof to me that I am in good hands with Matt Subers and company. It is my sincere belief that the world of customer service can consider Sweetwater Sound to be the gold standard.