I have used this company for years, and I have had enough. If you're only looking to buy non-perishable goods, this place is as good as any, but when it comes to frozen foods it is awful. I ordered a big lot of frozen food, and it arrived completely defrosted and useless. When asking for a replacement, they told me they attempted delivery twice and therefore will not help me. This company does not tell you when your frozen food will be delivered, which is a complete farce considering it is perishable! Therefore the only way to make sure your order arrives fresh is to wait around every day until it arrives, which could take anywhere from one day to one week, their delivery times are never consistent. If you miss the delivery, you're going to pay for the entire £30+ wasted order out of your pocket. They don't care about their customers, they only care about the money they can get, while wasting their own goods and making you pay for it. Their couriers are incompetent at best, previously they didn't even give me an order, and refused to take responcibility for it. Don't risk it, it isn't worth your money.