Order of frozen mice arrived several days late, completely defrosted and rotten. They refuse to refund or replace the order claiming that we missed the delivery date, but the day the driver supposedly came we were in all day! No one even knocked on the door. You get no tracking information or notification so you have no idea when they are coming or even that a delivery attempt was made. The customer service was terrible, they don't listen to you at all, just keep repeating that they are not liable. The packaging was rubbish so even if it had arrived on time I doubt that it would have still been frozen. I am now out £60 and they don't care at all. Save your money and shop elsewhere.