I will never ever use swell again, nor recommend them to others thanks to my recent interaction. . . Recently I ordered some live crickets + some frozen food, costing nearly £50. Throughout the order there wasn't much in the way of updates, other than an email saying my items were dispatched. I hadn't heard for a few days and just assumed delivery was taking a little while- since I'd had no further emails or contact informing me of anything. Eventually I emailed support, wondering where my items where. I was then told I had missed a delivery, and due to this they weren't going to refund me or replace my items- even though they have clearly taken my items back with them. They could have left my delivery at my door, or given it to a neighbour, but they had done neither. I also had no note through the door saying I had missed a delivery, I had no updates saying when delivery would be, and no email saying I had missed an attempted delivery. How am I supposed to know anything if there are no updates? I'm absolutely disgusted in the customer service I've received the last few days too. I have now been robbed of the items I paid for, and my money. After asking for a refund for my frozen food at the very least (if they weren't going to deliver them) I was ignored. I recommend to others to not use them, and I certainly never will again after this.