The service response time by SwiftDry was fantastic, however as I was after parts for an already installed SwiftDry clothesline, it would have been nice to be able to buy individual parts as opposed to a whole unit - eg: I had to replace the line holding bolts but that facility is not available on the web site, so I had to also purchase the clothesline wire when I had no need of that at the moment - still, it might come in handy at sometime in the future. Absolutely no issue with the company, its service, the product and the ease of use of their web site. Well done guys.