I have never dealt with a company like this in my life! One word.... Appalling! After my Mother's partner passing in July she has had nothing but threatening letters asking for the outstanding balance as his insurance hasn't expired!! What? He has passed away!!!! After emailing them the relevent documentation proving he had passed away and been cremated we were told the account was now closed.... However.... She is STILL continuing to get threatening letters. The most recent arriving today October 28th. Absolute joke. If she hasn't been through enough. After calling again this evening and telling them what an embarrassment they were the call was answered by a cocky individual by the name of Luke! He didn't even apologise once for the inconvenience, let alone her loss. He wouldn't even give me the name or an email address of a manager and wanted to do nothing more than antagonise me even further. What delights you have representing your company! Bravo! I have requested an email from a senior manager tomorrow (for the third time), informing that the account has now been dealt with and closed. I'm not holding my breath. Please give these guys a wide berth. God forbid a love one passes whilst in contract with them. Charlatans!