It's been a nightmare and I would never use them again - the whole experience of using a hire car after an accident was awful, they charged me for petrol when I returned the car with a full tank (still no refund) and they provided a whole host of ambulance chasing firms with details of my wife's accident - I have been plagued with calls to my mobile ever since - even now 9 months later. They were cheap - but you get what you pay for. Will never ever use them again.