I added my daughter to my existing policy, £490., I thought that was OK for a year, only it wasn't for a year it was for under 3 months. I phoned to talk to them, was told I could do a new policy but I couldn't until my direct debit had been received by them ( it had left my husbands account) they said they would phone me as soon as they received it, never received the call back. So I phoned them, gave all my details but as soon as I did, he said he had a meeting to go to and would phone me back, he did, then said he had to go and would phone me back, he didn't. Now I had run into another month. I phoned to speak to someone and they put me through to complaints. My complaint was upheld. I phoned to see if I had any outstanding balance and was was told there was no outstanding balance as my complaint had been upheld. Then I get 2 letters threatening debt collectors. So I phoned them again and was told it was their system and that it took 3 days for it to catch up and that I did owe them money for cover. I explained that I was told I didn't owe anything, he could check as calls are recorded, but that doesn't count as their system doesn't update. I have now asked to be put through to complaints and have been holding for 25 minutes so far. Worst customer services I have ever had. I now have cover with my daughter on and 2 learner drivers cheaper their quote.