I rang Swinton for the simple reason that it insures my house and I am moving to another one. I paid a 1 year premium up front on April 3rd and at the time I made it clear that I would be soon moving house. Completion occurred on my house on April 16th so I no longer needed the cover. When I rang I asked if the existing cover could be suspended until completion happened on the house I am moving to, I was told I had to be refunded, the only way to deal with the situation. I paid £154.95 on April 3rd and I was told the refund would be £89,69. On the face of it that is £65.26 for about a fortnight' s insurance! I was told I had to pay £25 cancellation fee plus something else which left me with £65.26. Having told Swinton on April 3rd that I would shortly be moving and being advised to renew on the house I have now sold I think I have been appallingly treated. After some courteous but forthright comments I made during which time I was told that I was causing stress to the Swinton employee (there was stress at this end too)I was told that the refund would be £124.69. The difference between £154.95 and £124.69 is accounted for by the cancellation charge and the brief period my existing house was insured between April 3rd and 16th. I have been told that if I insure the house I am moving to with Swinton, the £25 might be refunded. Why could not have Swinton dealt with this properly when I rang instead of subjecting me to extended obfuscation which must have lasted over 30 minutes? I am unimpressed and I seem to be one of many dissatisfied Swinton customers.