We have Home emergency, first phoned on 22.10 to report a leak on our boiler. They sent a plumber (it’s illegal for them to do anything to the boiler but they still sent him) he said he would report back the part we needed. Tuesday we phoned again to see what was happening. They didn’t know how much we could claim back if we sorted our own engineer or how we go about claiming the money back. It was left that he would arrange an engineer. Phoned again today to be told they hadn’t arranged an engineer because we were arranging our own! That wasn’t what we had agreed, we were told an engineer would be here today. We were offer a hotel stay, portable heaters but no engineer, this company just cannot get any engineers to do the work for them so they either want you to sort your own or take up their offer of a hotel room for one night, they still wouldn’t have fix it in the one night they were offering. Absolute joke of a company. No one knows what they are doing.