As per lots of other comments, your automated system is terrible. I tried several times to speak to a human being, to no avail. Your system, either by accident or design, makes life overly complicated for customers. All I wanted was to cancel the insurance on a house which I have just sold. I have written my simple request in a letter to the Salford office, trying the old-fashioned way. I will never knowingly do business with you again.
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