Received letter asking I call them so I did and was told they had renewed my policy incorrectly and I need to pay them over the phone. I asked for this in writing and got a garbled reply. Received a further letter and called them again asked for details in writing again and lodged a complaint. Was assured my policy would not be cancelled but this was a lie as have on one hand received an email saying they are looking into my complaint and at the same time a notice of cancellation!
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