These guys are an absolute joke. Took up a policy with them and they did nothing apart from mess around from the start. Now cancelled the policy and taken out another with the RAC which was issued immediately and with no phone calls or silly emails trying to increase the price. Even when asking to be put through to their complaints department they cut you off! As i questioned, if they are this incompetent at the start of a policy, what on earth are they like in the even of a claim? They have now been reported to the obbedsman for a full refund of all costs. Avoid Swinton, it's really not worth the hassle.