So unbelievably bad. I loved Swinton about 4 years ago when it was proud to have British call centres. I spent one hour and thirty minutes in Africa trying to insure my small car urgently as I needed to drive the following day. Did I want home insurance? When is your home insurance due? Would you like life insurance? No I just want car insurance. Are you sure you wouldn’t like me to quote? One hour and thirty minutes it took to get a quote of £650 for a small car, no extras no frills. I was distraught and took it as I has to drive the following day. I then went onto compare the market and got a fabulous insurance for £245 yes £405 different. Of course they charged me for cancelling but I reckon if that’s what I had to go through to get my car insured, what would it be like if I had an accident and had to make a claim?