Terrible Experience – Avoid at All Costs I strongly advise anyone to seek insurance elsewhere. After someone drove into the back of my car, I was told that Enterprise would be handling the repair. In reality, they handed me off to a third-party claims handling company without clearly informing me. I’ve since submitted a GDPR request for the call transcript, where it was supposedly explained that I had two options—I have no recollection of this conversation. I’ve also asked for a copy of the credit agreement I supposedly signed. Nothing. The complaints process is deliberately obstructive, and they don’t bother to follow up. It's been nothing but frustration and confusion. I’ll be escalating my complaint to the Financial Ombudsman in 8 weeks and reporting them to the FCA. AVOID AVOID AVOID.