Opened a claim with them that was very quickly and subsequently cancelled without any cost/ inconvenience to the insurer or any companies they appoint to assess damage - was told at the time it would be marked as a claim but not ‘pursued’ so shouldn’t affect future insurance quotes. ONE week later I had my renewal quote for home insurance MORE THAN DOUBLED because I’d ‘had a claim’ When I rang to query this, I was told this was ‘the way all insurers worked’ and that I shouldn’t have been told that it would not be classed as ‘not perused’ 😡 and that it would be ‘on our insurance record for 5 years’ So angry about this as a mere phone call with no follow up action will affect my premiums with any future company (as I certainly won’t be using Swinton again!)