sent me a renewal notice and also finance renewal notice both by email which were both on a no reply basis and 2 days before policy renewal.Abroad and tried to phone but came u p not available.Was then able to register and get thru to their help line who were unable to cancel my policy but registered my complain.Eventually got thru and and had to hold on for 10 minutes.Was charged 12.32 to cancel and the direct debit which was going thru the next day 64.76 which I could have cancelled has still not been refunded.Had a response to my complaint from a Joshua Angel who has still not replied after 2 weeks despite a reminder.All in all have spent hours trying to contact and sort this and from what I read now it looks as tho I will not receive a reply from Mr Joshua Angel