A great pity all of you did not follow my advice and avoid them like the plague. Having been a manager of a REPUTABLE Insurance Broker I have never received such incompetent and legally questionable service. Why on earth would anybody need to deal with an Accident Management Company for a NON FAULT claim if you have Comprehensive Insurance? Remember Hertz are a car hire company as the OMBUDSMAN reminded me when I placed the matter of my claim in their hands. That is how they make their money he told me. O won't bore you with the details of my experience with them. Swinton were also incredibly in professional. The Ombudsman found against the lot of them! Remember best to deal with YOUR Insurance Company direct. A hire car is most likely to be available through them in lots of cases Best of course to avoid the lot of them