This company is a disgrace. They took my money then informed me that LV were questioning two incidents. They gave me 4 days to provide written evidence that no claims were made; hence I paid another £42 to cover the time I needed to obtain the information only to receive another email after the phone call to tell me they were giving me another 10 days (by this time they had taken the money). I obtained and sent them the evidence confirming no claims were made (information only) the next day. Today I receive a letter telling me that LV intends to cancel the policy. I am assuming they have not passed on the evidence. I have spent hours on the phone just trying to get an agent. I intend to report them to the Financial Ombudsman. Interestingly all local offices are permanently closed.