Tried to obtain Landlords Insurance. What a palaver, filled in the online form with loads of details this was followed by a telephone call from a very friendly lady who was very pleased however she asked further questions and then said I had to speak to someone who would give me the price. After waiting sometime spoke to another gentleman who said I had to go through all the information yet again this person was so difficult to communicate with and started asking questions all over again with things that were irrelevant and he was so difficult telling me it would still take another 20mins to complete. Who killed the sale! Wasted such a lot of time. Why can Aviva deal with the same enquiry and do it in 4 to 5 mins. You need to sort out your Sales/Quoting system out. My telephone call was at approx. 5.00 pm on 22nd Oct. Very poor service and I wanted to be a new customer.