Extremely happy customer here. I needed a 'custom' personalized Swiss Army Knife as a special gift for my Nephew and I cannot recommend this company and staff enough. The customer service and courteous communication I have received from Sophie and especially Jon M has been fantastic. They checked and advised on my highly personalized request at every stage of the order/design - Even to the extent of performing test engravings for me. Well, the knife has arrived safe and sound today and it is absolutely perfect, just what I wanted/envisioned for my Nephew. Again, thank you very much Sophie, Jon M and Swiss Store/Outdoor365 for your flawless service. Wishing you well. Cheers.