I recently bought a second replacement strap for my Luminox watch, having only had the watch for just over 3 years, having to pay out £45 for straps every year and a bit seems excessive. I tried emailing customer service at Ourdoor365 about the successive failure of 2 straps but never received a reply from the initial email or follow up email so am giving 3 stars to reflect the total lack of response and failure of the watch straps. The actual shopping experience and delivery is fine, just not backed up by adequate customer service.