W. Radford
I bought a Cooper Cases cover w/keyboard in March of 2021. Absolutely love it, and it has almost obsoleted my need for a laptop per day to day personal usage. Battery life on the keyboard is terrific. I never turn the keyboard off as that way I don't have to re-pair it to my device. It stays charged and running for DAYS at a time. And my tablet sees a lot of evening hours usage. I did have a probelm though. After a few months two of the clips broke off. I contacted Cooper and they sent me a replacement, no questions asked. I set it up and has run great as well. But again, a few days ago, the clips broke again. I emailed Cooper and they looked into the problem. A close look at the specifications revealed that my Fire tablet is just smidgeon larger than the case is made to fit over. They told me they had a slightly larger case and would be happy to send it to me. I thanked them and asked them to please send it to me. I'm awaiting its arrival. The terrific support for their products and their CUSTOMERS has made me a customer for life. They could have passed it off as me being too hard on the case or some other reason, and left me hanging in the wind. They took direct action, analysed the issue, and discovered the likely cause for my problem. Absolutely great service!!!! And this comes from someone who has made his living for years knowing how to take care of my customers. COOPER CASES ROCKS! Buy with confidence that they will take care of you!
1 year ago
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