Initially, I had a really good experience with Tagvenue, they responded to me quickly and got the place we wanted booked and confirmed straight away. They responded to my messages following this quickly too. However, when I sent the pre-order for our group's food in advance as requested they didn't forward this on to the restaurant. The venue phoned me shortly before we were due to arrive to double check the numbers, as they hadn't been told the updated numbers I had sent and neither had they received the food pre-order. When we arrived, it turned out that the menu we'd been given to choose from by Tagvenue was an old one so various options weren't available anymore. Cote were brilliant about this, they gave us fizz to apologise for the mix up and allowed people to choose dishes from the main menu at no extra cost as we'd been given the wrong one. So it worked out ok in the end but led to confusion and people having to change their choices after we had all decided this in advance and after I had collated and sent everyone's choices.