I have a complex progressive prescription with retina damage in my right eye. I had been frustrated with the exorbitant costs of replacing my eyeglasses at local eye stores. When my eye doctors prescribed that I get polarized sunglasses to protect my eyes I was most apprehensive of spending the money. I had never tried shopping for eyeglasses on the web and was nervous about trying my luck. I came across Tajima Direct and a couple of other vendors with a plain google search. I sent a query to Tajima Direct using their submit form page. I was shocked to receive a voicemail and a follow up email within half an hour with very helpful answers to my questions. Steve helped me in picking out among my choice of frames from Maui Jim. Even before I placed an order and shipped off my frames to them, Steve ran off multiple models to determine the best options for my lenses. They also spent a lot of time on the phone and email exchanges to help me get my PD & SH measurements finalized. I loved the fact that picking lens treatments was so easy in that everybody gets everything for one one price. The entire process was extremely smooth and I was kept informed by either Steve or Jacob the whole way. I have just received my new sunglasses and I love them! I have never ever had anything close to this. I am so thrilled that I chose Tajima Direct for my sunglasses. I will use them for all my eyewear needs in the future. I rarely write such positive reviews but I am compelled to give Steve & Jacob the highest possible grades for their extraordinary product choices and customer service.