Jacob and team at Tajima were terrific! I broke a lens in my my Maui Jim sport sunglasses. I needed a few special considerations - reflective polarized lenses for water sports, progressive bifocals, and astigmatism prescription. The ordering was very straight-forward and talking to them on the phone, I got good advice to get exactly the lenses I wanted. Delivery and turn-around time was acceptable; not super fast, but after all, it takes a few days to make quality lenses so I am glad they take their time and do it right. I am quite satisfied with my new lenses in my old frames, and I would highly recommend Tajima to other prospective buyers. And I had a few follow up questions, after I received by glasses, to which Jacob was very responsive. Great customer service.