The skewed rating system used by the app results in inaccurate and biased ratings. Poor ratings are assigned a "Good" ranking because this the lowest allowable rating available to the customer. It is often laughable to read a rating ranked "Good" which is then accompanied by an extremely scathing review of said"Good" restaurant by a customer narrating their horrible experience. This is the first establishment I have ever encountered that disguises authentic reviews with a deceitful rating and ranking system. "Good" should not be synonymous with "awful". Orders are always late. Restaurants blame the drivers. Drivers blame the restaurants and the customer's order is left hanging in the balance. Food arrives cold. Customer complains. Complaint team expresses regret over the customer's experience without offering any tangible resolution - rinse, repeat