Talabat Reviews

Name: Talabat
Rating: 1.08

1.1 Rating 187 Reviews

1 %

of reviewers recommend Talabat

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Metrics

1.1

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Talabat 1 star review on 22nd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery app in the UAE. Cancels the order twice after 45 minutes of accepting the order. Restaurant is helpless and food is wasted as Talabat cancels the order.”

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Posted 4 days ago

“Talabat points are useless, Redeeming seems to be useless with minimum order requirements and very limited restaurants. 50% off is tricky since food prices are almost doubled up.”

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Posted 2 weeks ago

“Fruits not fresh. And they require customers to consumed annd the foods and complaint within 24 hours only. The fruit i bought few days ago, spoiled and inedible, waste money and time.”

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Posted 2 weeks ago

“Very disappointing support. I qualified for the ADCB Talabat Credit Card offer, but the AED 750 reward was never added. ADCB confirmed my details, yet Talabat keeps rejecting them. The “live chat” feels like chatbots pretending to be agents, with no real help and empty promises of call-backs. Not acceptable from a major company.”

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Posted 3 weeks ago

“Drivers are rude! Even the people in customer service. They dropped my call.”

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Posted 3 weeks ago

“Very disappointing experience with Talabat. They delivered my order melted and broken, and even after promising a refund, they never credited the amount. Their customer service is the worst — not honest at all. They kept asking for multiple bank statements, even though I provided all the proof, yet no refund was ever issued. This is unacceptable and unprofessional. I will definitely stop using Talabat, as there are many other better and more reliable apps out there. Worst service ever — zero honesty and zero accountability.”

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Posted 4 weeks ago

“U need to teach them to read address also check their reading ability to deliver on address”

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Posted 1 month ago

“Such bad service. Never on time. Rude delivery..why are we paying momey to get this worst service....”

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Posted 2 months ago

“Most of the time delivery don't have change even if you put payment cash they have to bring charge with them And items come in a very bad situation if eggs it will be broken i ordered cookies for my daughter i received cookies crumbs they didn't refund my money or exchange it and sometimes the vegetables spoiled very bad customer service and no improvement”

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Posted 2 months ago

“THE ABSOLUTE WORST SERVICE! IT SHOULD NOT BE ALLOWED FOR RIDERS TO PICK UP 2 ORDERS AT THE SAME TIME THIS IS DISGUSTING WHY WOULD I WANT MY ORDER TO ROT AND GET COLD TILL HE DELIVERS ANOTHER ORDER THENNN COME TO ME THIS IS NOT ACCURATE AT ALL”

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Posted 3 months ago

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Posted 3 months ago

“They steal customers food and claim it was delivered. And then never issue refunds. Disgusting.”

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Posted 3 months ago

“WORST EXPERIENCE EVER! My recent experience with Talabat has been extremely disappointing. After a delayed order (over 1.5 hours for an order placed at 9 PM), I contacted support and requested escalation. Around half an hour later, I received a call from the “complaints department,” but it felt very scripted — the responses were repeated and no resolution was offered. I was told that “management” would call me. At 2 AM, my phone started ringing continuously until I picked up. The calls were presented as “management,” but the interaction felt no different from the earlier call center. What was most concerning was the timing — being contacted in the middle of the night, repeatedly, without any consideration for customer convenience. When I raised that this was highly inappropriate, the conversation simply continued as if nothing had been said. As of the next day, there has been no resolution or meaningful follow-up. This raises real concerns about customer service standards and whether proper policies are in place to handle escalations. I share this feedback so that people are aware of what they may experience with Talabat, as the company has not taken responsibility for resolving such inappropriate practices.”

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Posted 3 months ago

“Very bad attitude Mr AZAM Ahmad”

Talabat 1 star review on 27th August 2025

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Posted 3 months ago

“I had an issue on June 13th when a restaurant through DineOut charged me twice, and more than AED 100 was deducted from my account. Since then, I have called Talabat support four or five times requesting that the money be credited to my Talabat wallet. Every time I speak to an agent, I’m told “OK, give us 30 minutes and we’ll solve it.” Afterwards, I keep receiving requests to leave a five-star review, but my issue has still not been resolved until today. This situation is very frustrating and embarrassing. I am not happy at all with how this has been handled.”

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Posted 3 months ago

“I am very disappointed in Talabat and Grandex Supermarket. I ordered for Rice Krispies and Milk on the 20th of August. Which was in the night around 11pm, I received the order and kept it without using. To my surprise my son asked me to open the pack yesterday because he wants to take it upon opening the pack I found life insects inside the rice krispies and inside the box as well. What if I asked my son to open it himself as a child he may not have noticed. I've complained to talabat and reported the issue and I need a refund. But no response from both party's this is highly unacceptable and disheartening. I am here on holiday and getting this common do something with a prompt response fix your app please that's why I like instashop they would have resolved this matter since. How i wish the app will allow me upload the pictures even this browser is telling me to contact customer support which isnt working. I have proof and evidence with pictures. Not just one picture”

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Posted 3 months ago

“Rider arrive time is so scam, order time to after half-hour showing rider wilbe arrive in 5 minuit, talabat 5 minuit is not finish in 1 hour”

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Posted 3 months ago

“warning to all customers On 11 August, I placed an order (Order ID: 3092069510) with Talabat which arrived late at night around 11:00 PM. The delivery driver claimed he had no change for my payment of 500 AED. He was supposed to take 60 AED and return 440 AED. Instead, he took the money and ran away, never coming back. I have CCTV footage showing him taking the money and leaving. Since that night, I have contacted Talabat repeatedly—via chat, phone calls, and even requesting to speak to a manager. Every single time, I get the same empty promises: “We will escalate this and get back to you in 24 hours.” It’s now been days, and nothing has been resolved. The so-called “manager” promised to call within 60 minutes yesterday—never happened. When I asked for the driver’s ID so I could report this theft to the Dubai Police, Talabat refused to provide it. This makes me question whether they are hiring outsourced or even illegal workers without proper visas, which is why they can’t (or won’t) locate him. I am a PRO member paying a monthly subscription fee, and a regular loyal customer. This is how they treat their paying members—by protecting a thief instead of protecting their customers. Talabat, you have lost my trust forever. If you cannot guarantee the honesty of your drivers, the safety of your customers’ money, or even the basic courtesy of following up on a theft complaint, you should not be in business.”

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Posted 3 months ago

“My delivery were so fast. The driver named Ameer Hamza was patiently waiting for my response as I forgot to check my address. Thank you Ameer 05068373** and talabat for fast delivery today!”

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Posted 4 months ago

“As a business partner, working with Talabat has been an incredibly frustrating and one-sided experience. It’s clear that their sole priority is squeezing out as much revenue as possible, even if it means walking all over the partners who actually deliver the service. They listen exclusively to customers, no matter how unreasonable the complaint may be, while completely ignoring the vendors. It’s obvious that their support team is instructed to ignore the partners – every conversation feels like talking to a wall. You raise legitimate concerns or flag issues caused by their own system or delivery staff, and you're still the one penalized. There is zero accountability, no real communication, and certainly no respect. Talabat doesn’t build partnerships – it exploits them. If you're a business thinking of joining the platform, don't. Unless you're ready to be treated like a disposable cog in their money-making machine.”

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Posted 4 months ago

Talabat is rated 1.1 based on 187 reviews