Talabat Reviews

Name: Talabat
Rating: 1.06

1.1 Rating 166 Reviews

1 %

of reviewers recommend Talabat

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Metrics

1.1

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Una

Talabat 1 star review on 25th December 2024

Anonymous

Talabat 1 star review on 16th December 2024

Nitro

Talabat 1 star review on 14th December 2024

Yash Sahani

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using Talabat app for so many times ans as per my personal experience, i haven't had any problems with the delivery at all..delivery is on time and the quality of products are good. customer service is also very good.. i recommend this app to everyone especially those staying here in Qatar..”

Helpful Report

Posted 4 years ago

“Talabat customer service is good. Few problems that we faced is with their Pakistani delivery persons. These men speaks in rude disrespectful manner and tell lies for their own mistakes in delivery delays, delivery to wrong address. Please give proper training to these guys and then allow them to deliver to customers, because their incomptence may bring bad name to Talabat on a long run.”

Helpful Report

Posted 1 year ago

“It takes a lot of time to wait for an order (around 50 min), and the driver still has not come, he called us to ask where our location exactly is? At the end we have been waiting 1 h 20 min for pizzas... too much.”

Helpful Report

Posted 4 years ago

“They did not read my comments and brought cold spicy food for my kids. I complained through writing because they do not have a phone number to call. The cost was Aed103. They told me they will compensate me with Aed15. Very bad we did not eat the food and the compensation was really silly. They refuse to repay back the money. They keep doing serious mistakes and they should really penalized severely for thier ignorance and confidence that no one can stop them.”

Helpful Report

Posted 10 months ago

“No customer service at all they just close the issue without even checking. Items missing but not refunded or damaged or rotten items and they do nothing to help. Before they used to follow cases and try to solve the issues but now nothing so I will never use this service again”

Helpful Report

Posted 1 year ago

“I ordered a contour stick received a highlighter and I wanted to exchange they said I can’t reach to them so I will send a courier to pick it up he came and took it and now for 4 says I didn’t get my money back case is opened on the app and not yet resolved and no one is even replying very miserable experience”

Helpful Report

Posted 1 week ago

“Talabat delivered me wrong item from pharmacy, after returning they told me in 30 min I will get refund. But didn’t refund me anything after many calls and many days. They just reply the same statement phrase of apologizing and to wait.”

Helpful Report

Posted 1 week ago

“Very poor service. Riders deliver order in 40 minutes even your house is closer. Wrong items bring and never comes back for replacement. Even corporate team calls you to know what is an issue but they don't have capacity to resolve the issue. and closed my complaint unresolved. I want my money back Will never order grocery via talabat . for grocery delivery insta service is better.”

Helpful Report

Posted 1 week ago

“Drivers are a safety hazard - I have had several accidents with them because the drivers are unskilled, detracted or on their phones. Customer service is fairly useless.”

Helpful Report

Posted 2 weeks ago

“Talabat is the worst app ever . Driver always press delivered before delivering the order. I had an issue with damaged item I spoke to 6 agents and they just added 15 aed compensation voucher whereas the item was for 200 aed. They don’t relive any issue. Don’t use this app”

Helpful Report

Posted 3 weeks ago

“less than a star.. they never take responsibility Talabat support staff are prisoners to a rigid process. it is well known that Talabat are responsible of any mistake happens (like a totally wrong order) !! yet they fail to comply to this responsibility, and the sad part is that they take customers light!! sad, but true. If you oray for rain you got to deal with the mud, and Talabat is failing to fulfil customers rights. I have been going back and forth for more than 24 hours now with their complaints team which is a total failure.”

Helpful Report

Posted 3 weeks ago

“i was charged for an order i never received many calls an chats to agents with no resolve. Beware once your account is debited you wont get your money back”

Helpful Report

Posted 3 weeks ago

“The recruitment of cheap incompetent labor has lead to failure in providing quality services, this includes riders who ring the bell late at night with no common sense or training that they would be disturbing an entire household for a single order even with delivery instructions. This is a continuous issue, which has lead to deleting the app after 7 years. A major decline and failure in quality of service.”

Helpful Report

Posted 1 month ago

“I ordered an avocado omelette, but I received a plain omelette with no avocado. The item I received was completely different from what I ordered. I requested a refund or asked for the missing avocado to be sent, but instead, I received a generic message stating that no refund would be issued and the issue was marked as resolved in the Talabat app. Unfortunately, there is no live chat or proper customer support available to address the problem. I even sent an email to their customer care team, but I never received a response. They’ve removed live chat support, and there's no way to speak with someone directly if you encounter an issue with your order. All you get is an automated bot response. Based on this experience, I won’t be using their service again and I do not recommend it to others.”

Helpful Report

Posted 1 month ago

“This is the second time I've received expired products from Talabat in the Saar Area. It's very disappointing and concerning for customer health and safety. Additionally, I've noticed that Talabat places extra markups on some meals — in some cases, as much as 2 BHD more per meal they add compared to the restaurant’s original pricing. I strongly recommend checking and comparing the actual restaurant prices before placing an order. I hope Talabat takes immediate action to resolve these issues and ensures better quality control and pricing transparency moving forward.”

Helpful Report

Posted 1 month ago

“Yesterday I ordered kfc in talabat, the said first 4 order delivery free, but they charge me delivery fees,if in case I order directly kfc, they would charge me only 7dh, its kind of cheating.. so bad experience”

Helpful Report

Posted 1 month ago

“Avoid at all costs - dishonest people”

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Posted 1 month ago

“The worst service I’ve ever experience with.”

Helpful Report

Posted 1 month ago

“By far. Talabat is the worst in UAE. It's not the first time i ordered from them and the order got super late. Yesterday i placed an order and it was delayed multiple times and when i called the restaurant i found out that my order was ready for more than 20 minutes but no driver is picking it up. So of course the food was cold and uneatable i received it after 90 minutes. Worst customer service ever”

Helpful Report

Posted 2 months ago

“⸻ I had been ignoring many issues with the app, but yesterday was the last straw. I was looking for restaurants and found one that was offering a 50% discount. I placed an order, and the total at checkout showed 32. However, when I paid, a much higher amount was deducted, meaning the restaurant wasn’t actually offering the discount as shown in the app. When I contacted customer service, they admitted that the amount was deducted twice and said they would follow up with me—but they never did. I contacted them again after 24 hours, only to be told that the amount was not deducted twice, even though I have bank messages and screenshots clearly showing the extra charge and the supposed discounted price. I’ve deleted the app and will not be using it again”

Helpful Report

Posted 2 months ago

Talabat is rated 1.1 based on 166 reviews